Shipping & FAQ's
We work as hard as we can to ship out orders ASAP and most of our orders are arriving with no delays. However, please keep in mind that some shipping carriers are still experiencing delays due to COVID-19 restrictions imposed on their facilities. We have no control over these delays. We ask that you please do not order if you’re not okay with possible delays. Refunds or returns will not be accepted for orders arriving late.
Processing Times
Each item is made to order so processing times vary for each order and take 2-10 business days to process. Please refer to the estimated production times below. Please keep in mind that processing time is separate from shipping. Items that require special packaging such as mugs & cards will ship separately. If you ordered several items but your order is marked incorrectly as delivered, this just means they shipped separately.
APPAREL: 3-9 business days
DRINKWARE: 3-9 business days
CARDS: 3-5 business days
STATIONARY: 3-5 business days
WINE LABELS: 3-5 business days
Risk of Loss: Except as otherwise noted, once Big Mood Boutique LLC has handed off your order to the carrier for delivery, the risk of loss and title of the products purchased passes to the buyer.
Big Mood Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to the address you provided and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
WHEN WILL MY ORDER ARRIVE? (U.S ORDERS)
(Processing time + Shipping= Delivery date )
Typically orders arrive within 3-5 business days after being shipped. Please be aware that processing time frames and delivery speeds may be affected during holiday season.
INTERNATIONAL:
Due to COVID-19 international orders are experiencing possible delivery delays. Orders can take 30-45 days for delivery. Typically, delivery is 7-15 business if no delays occur. Please no do not order if you are not okay with possible delays.
CAN I CANCEL MY ORDER?
Since all our items are made to order, once your item has gone to our printing department, we cannot cancel. The only changes that can be made is address and shipping changes. We cannot change the address of an order once the order has been sent to our fulfillment center for shipping.
BROKEN/ DAMAGED ITEMS/ INCORRECT ITEM
Broken Mug Orders: Although precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. Therefore, we include shipping insurance in our shipping charge. (Replacement orders will be processed within our normal time frame of 5-7 business days plus ground shipping time.) We will require adequate proof of any damage or breakage reported, so please include images of the damaged item when you email us. Refunds will not be provided only replacements. Replacements for damaged items can only be provided if we are notified within 3 business days after the item is noted as delivered
Damaged item or issues with print: Our items should be inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged, or in bad quality, please contact us within 3 days and provide photos.
Incorrect item received: If you received the wrong item, please notify us within 3 days so we can make it right. Please make sure to send us a photo of the item you received.
RETURN TO SENDER/ INVALID ADDRESS
If you provided a wrong address at the time of order, please contact us as soon as possible. We can only make address changes within one hour of when the order is placed. If the package is already in transit, we will not be able to change the delivery address or refund/cancel order. Customers are responsible for entering correct shipping information and we are not responsible for incorrect addresses entered. Shipping fees are non-refundable. If you refuse any shipments or enter the wrong address you will be held responsible for the original shipping charges, plus the cost of returning the package to us. Refusal to pay for re-shipping fees, will result in a 50% restocking fee. Returns on holiday items will not be processed.
ITEMS LOST IN TRANSIT
Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully. If the order is noted delivered, contact your nearest post office. We do not have more information on the status of the package, we can only see what is provided on the USPS website. Please keep in mind that we are not responsible for lost or stolen packages. Orders lost in transit will be provided a replacement order, we do not offer refunds only replacement orders for lost packages.
WHAT IS YOUR RETURN POLICY?
Please access our return policy via the link below.
IT LOOKS LIKE MY CREDIT CARD WAS CHARGED TWICE. WHY?
What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.
ORDER ACCEPTANCE POLICY
Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.